Jeli live Privacy Policy — Your Data Is Completely Safe With Us

1. Introduction & Scope

Jeli live is an international online gaming platform. We believe privacy is a fundamental right for every member. This Privacy Policy ("Policy") applies to all services, websites, and mobile applications operated under the jeli live platform.

This policy clearly explains what information we collect, why we collect it, how it is used, and how long it is retained. We avoid vague language and aim to present everything in plain, straightforward terms.

Jeli live complies with GDPR (General Data Protection Regulation) and international data protection standards. Any information you provide is used solely for service delivery, security assurance, and platform improvement.

• This policy may be updated at any time. You will be notified of any significant changes.
• This policy is available in both Bengali and English; the English version is authoritative for legal purposes.
• Continued use of the platform will be considered acceptance of the updated policy.

2. What Data We Collect

Under the jeli live Privacy Policy, only necessary data is collected. We do not gather unnecessary or excessive information. The different types of data collected are described below.

• Information provided at the time of account registration is submitted voluntarily.
• Uploading a document copy for KYC verification is required — without it, withdrawals will be restricted.
• Automatically collected technical data (log data, cookies) is used to ensure platform security.

3. How Your Data Is Used

At the heart of the jeli live Privacy Policy is fair data use. Information you provide is used only for its intended purpose — never for anything unrelated or unnecessary.

• Account Management: For registration, login, and account verification.
• Transaction processing: To verify deposits and withdrawals.
• Customer Support: To resolve your complaints or queries.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Service improvement: To improve platform functionality and enhance the user experience.
• Legal Obligations: For regulatory reporting as required by relevant authorities.
• Personalized offers: To offer you promotions and bonuses tailored to your preferences (with your consent only).

4. Data Sharing & Third Parties

Jeli live never sells your personal data. In limited circumstances, information may be shared with trusted third parties — strictly for service delivery purposes and under rigorous confidentiality agreements.

• Payment Processor: For processing transactions with mobile banking partners such as bKash, Nagad, and Rocket.
• Game Provider: Limited data sharing with third-party game platforms may occur.
• Technology Service Provider: Cloud storage, cybersecurity, and analytics partners.
• Law Enforcement Agencies: When required by court order or legal obligation.
• AML Compliance: Required reporting to anti-money laundering regulatory authorities.

5. Cookie Policy

Jeli live uses cookies on its website and app. Cookies are small data files stored in your browser. They make your experience smoother and more personalized.

• Essential Cookies: Maintaining login sessions and ensuring platform security — the platform cannot function without these.
• Functional Cookies: To remember your language preferences and account settings.
• Analytics Cookies: To understand which parts of the platform are used most — this helps us improve our services.
• Marketing cookies: Activated only with your consent.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

6. Data Protection Measures

Data security is the most critical part of the jeli live Privacy Policy. We employ internationally recognized cybersecurity measures to keep your information fully protected.

• 256-bit SSL/TLS encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Restricted access controls: Only authorized personnel have access to sensitive data.
• Encrypted Database: Stored data is also kept in encrypted form.

7. Your Data Rights

Under the jeli live Privacy Policy, you have full control over your own data. In accordance with international data protection laws, you enjoy the following rights.

• Right to Access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: Request to delete your data under certain conditions.
• Right to Restrict Processing: Request to restrict the use of your information in certain circumstances.
• Right to Data Portability: Right to receive a copy of your data.
• Right to Object: The right to object to the use of your data for marketing or profiling purposes.

To exercise these rights, please contact our support team. We will respond to your request within 30 days. Please note that some information may not be possible to delete entirely due to legal obligations.

8. Children's privacy

Jeli live strictly prohibits access to its services for anyone under the age of 18. Our platform is for adults only — this is a core principle of our Privacy Policy.

• We do not knowingly collect information from minors.
• If it is found that a minor has created an account, that account will be terminated immediately.
• If parents have any concerns, they can contact support and prompt action will be taken.

9. Data Retention Period

Under the jeli live Privacy Policy, data is not retained beyond the period necessary. Different types of data have separate retention periods.

• Account Information: For the duration of the active account and 5 years after closure.
• Transaction records: A minimum of 5–7 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Cookies & Browsing Data: Up to 2 years maximum.
• Support contact: Up to 3 years after resolution.

Once the retention period expires, data is securely deleted or anonymized.

10. Privacy Policy Updates

Jeli live reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to technology, legal, or business developments. We will always do so with full transparency.

• You will be notified in advance of any significant changes via your registered email or SMS.
• Minor changes are updated on this page only, with the date noted at the top.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to the updated policy, you may contact support to request account closure.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please reach out to us directly. jeli live's dedicated privacy team will handle your matter with the utmost care.

• Instant support is available 24/7 via live chat.
• Email: [email protected]
• Privacy-related complaints are typically responded to within 30 days.
• You also have the right to file a complaint with a third-party data protection authority for complex matters.